Shipping & Returns

Returns & Exchanges

Returns are accepted:
 1) If you are dissatisfied with the quality of the merchandise.
 2) If the merchandise is defective.

But if you have a return, you must inform us immediately. Returns are sent back to the original supplier/manufacturer, and we can give you the particular supplier’s address, etc.  They will determine whether it qualifies and arrange for your refund. Our policies as you find them in this section below, reflect those of our suppliers and will clarify for you how returns are regulated.

Our policy lasts 21 days. We regret that if three weeks have gone by since your purchase was received, we can’t offer you a refund or exchange.

To be eligible to return your item, it must be unused, in the original packaging and in the same condition as you received it. 

Shipping Damage

Sometimes we cannot control outcomes. Among the most common is damaged merchandise through shipping.  If your order, in whole or in part, is damaged by the carrier you must claim the appropriate adjustment with that carrier.  We will replace defective merchandise but cannot be held liable for any difficulties of the freight carrier.

Returns cannot be accepted if:

1) Your order was shipped out of the continental USA.
 2) Your order was customized/personalized or otherwise modified from its original version.
 3) Your order arrives late.  Transit times are estimated.  We do not guarantee any order can or should arrive within a given time frame unless otherwise committed to in writing.  Nor do we offer shipping refunds for carrier-faulted late or delayed deliveries unless the following services are used: UPS Next Day Air, UPS 2 Day Air, UPS 3-day ground and USPS Express mail.  Shipping services are not sold as, or implied to be, guaranteed services.

Several types of goods cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. White umbrellas and clear umbrellas cannot be returned.

Additional non-returnable items include gift cards, downloadable software products, some health and personal care items. 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

In certain situations, only partial refunds are granted, e.g., books with obvious signs of use.

 All postage fees, both to you and back to us are the responsibility of the purchaser. All returns must be preauthorized.  There will be a 10% restocking fee on all returned merchandise. (No restocking fee on exchanges.)  Please do not mail the merchandise back without first contacting Our Glad Place. 

We are not responsible for any misrepresentation of products by the manufacturer or by its distributors.  Pictures and descriptions are provided by the respective manufacturer.
 

Exchanging Merchandise

We will accept almost all exchanges.  Some reasons that will NOT ALLOW us to accept exchanges are:
 1) Merchandise was ordered more than 10 days ago. (you must exchange with the manufacturer after 10 days)
 2) Merchandise was mishandled (broken) by the purchaser.
 3) Merchandise is used or not in a resalable condition.

CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened. Partial refunds would also apply for any item not in original condition, or with damaged or missing parts for which we were not responsible. This holds for any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Sale items cannot be refunded. 

Exchanges: If an item is defective or damaged and you wish to exchange it for the same item, please inform us with a message on our contact page.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund for a defective product, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you will depend on where you live. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds:

If you haven’t yet received a refund, check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If, after doing these things, you still have not received your refund, please visit our contact page and send us a message.